Shepherd's Rest

1.1 A deposit of 10% is required to confirm your booking and secure the property. This will be charged to your credit card at the time of booking. A 2.5% credit card payment surcharge will be applied to this payment.

1.2 On receipt of the deposit, you will receive an email confirming both the payment and your booking details.

1.3 The remaining balance will be due one month in advance of your arrival date. An email reminder will be sent to you 31 days prior to your arrival date, where an outstanding balance remains. The reminder email gives you the option to pay the remaining balance by A2A (Internet Banking) or credit card. If your internet banking payment has not been received within 24 - 48 hours, the remaining balance will automatically be charged to the credit card used at the time of booking. Please note: a 2.5% credit card payment surcharge is applied to all payments made by credit card. Credit Card data is held in a secure and encrypted environment. 

1.4 Bookings made within 4 weeks in advance of your arrival date will be charged the full balance at the time of booking (this may be processed in two payments). 

1.5 If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.

1.6 Bookings made online within 48 hours of arrival will not be confirmed immediately. Once the campsite has agreed that the booking can be honoured, the guest will be informed by Canopy Camping Escapes and the credit card used for the online booking will be charged the full balance of the stay (note that there is a 2.5% credit card fee).

2.1 Canopy Camping reserves the right to cancel the booking in the event of exceptional or unforeseen circumstances. This right will only be exercised in good faith and in exceptional circumstances such as: 

(a) Extreme weather conditions that mean accessing or staying may pose a safety risk for the guest; 

(b) Any alteration to the host property which may pose a safety risk for the guest; 

(c) Unexpected damage or destruction of the site; 

(d) A death in the host families.

Canopy Camping’s liability will be limited to refund of booking cost and under no circumstances shall extend to any other incidental or other costs incurred by the client. In the unlikely event that Canopy Camping must exercise this option it will use its best endeavours to offer either a full refund, or to alter the booking to another date, or site at no additional cost or penalty.

2.2 Your 10% deposit is non-refundable, however it can be transferred to another booking made within a 12 month period, if your stay is cancelled more than 3 weeks prior to your arrival.

2.3 Cancellation or date changes by you within 4-21 days of your arrival date will result in 50% of the total cost of your stay being charged. Cancellation or date changes within 3 days of your arrival date will result in 100% of the total cost of your stay being charged.

2.4 Date changes made more than 21 days prior to your original arrival date are allowed without penalty.

3.1 Campsites are often situated on working farms and there are hazards both natural and man-made. You accept that you enter the property at your own risk to participate in a glamping holiday.

3.2 Participation in activities such as, outdoor baths, climbing trees, walking on the property and any other activity on the property is the responsibility of the Guest and is done so at their own risk.

3.3 Canopy Camping Escapes accept no liability for accident, loss of property or personal injury whilst on your stay.

The person who completes the Booking Form certifies that: he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date; the signatory is over eighteen years of age; they agree to take responsibility for the party occupying the Property, and to notify Canopy Camping Escapes if they are not a member of the holiday party.