2.1 Canopy Camping reserves the right to cancel the booking in the event of exceptional or unforeseen circumstances. This right will only be exercised in good faith and in exceptional circumstances such as:
(a) Extreme weather conditions that mean accessing or staying may pose a safety risk for the guest;
(b) Any alteration to the host property which may pose a safety risk for the guest;
(c) Unexpected damage or destruction of the site;
(d) A death in the host families.
Canopy Camping’s liability will be limited to refund of booking cost and under no circumstances shall extend to any other incidental or other costs incurred by the client. In the unlikely event that Canopy Camping must exercise this option it will use its best endeavours to offer either a full refund, or to alter the booking to another date, or site at no additional cost or penalty.
2.2 Your 10% deposit (or 10% of the value of your stay) is non-refundable, however it can be transferred to another booking made within a 12 month period, if your stay is cancelled more than 21 days prior to your arrival.
2.3 Cancellation or date changes by you within 4-21 days of your arrival date will result in 50% of the total cost of your stay being charged. Cancellation or date changes within 3 days of your arrival date will result in 100% of the total cost of your stay being charged.
2.4 Date changes made more than 21 days prior to your original arrival date are allowed without penalty.
