COVID-19 Booking Terms - updated 22 Nov 2021
Our campsites and huts are open and operating safely under the green, orange and red settings within the Covid-19 Protection Framework. However, there will be times over the coming months, where bookings are affected by COVID-19 public health requirements.
Please read our COVID-19 terms outlined below carefully before booking your stay.
1. If you are unable to travel at the time of your stay due to a localised lockdown or boundary restrictions:
You’ll be given the option to move your booking to a later date within 12 months. You must advise us within 24 hours of the lockdown announcement by emailing [email protected]. If you do not advise us within 24 hours, standard cancellation penalties will apply.
2. If the accommodation you have booked is unable to host you due to a localised lockdown:
You will be entitled to a refund or postponement. We will advise you if this occurs.
3. If you have been required to self-isolate, are awaiting COVID-19 test results or have a positive COVID-19 result at the time of your stay:
You’ll be given the option to move your booking to a later date within 12 months. You must advise us as soon as possible by emailing [email protected]. You will be required to provide evidence of a test. Without evidence of a recent test result (positive or negative), standard cancellation penalties will apply.
Note that we are following Government guidelines under the Covid-19 Protection Framework and the above circumstances are the ONLY circumstances where the COVID-19 terms apply in place of our standard booking and cancellation terms outlined below.
Each of our hosts has made an individual choice about whether or not they require guests to be vaccinated.
If vaccination is required at a particular campsite or hut this will be clearly noted in the summary details of the accommodation at the top of the listing page. It will also be covered in the Frequently Asked Questions (FAQs) on the Canopy Camping website listing page for that accommodation.
Please note, you will need to check the vaccination requirements of the accommodation before booking. Any cancellations made due to vaccination status will be subject to our standard booking and cancellation terms outlined below.
Standard Booking Terms and Conditions
1.1 If you book within 28 days of your stay, full payment via credit or debit card (VISA/Mastercard) is required at the time of booking. If you book more than 28 days prior to your stay a deposit of 10% is required to confirm your booking and secure the property. This will be charged to your credit or debit card (VISA/Mastercard) at the time of booking. A 2.5% credit or debit card (VISA/Mastercard) payment surcharge will be applied to all credit or debit card (VISA/Mastercard) payments.
1.2 Once you have made the online booking and payment, you will receive an email confirming both the payment and your booking details.
1.3 If you book more than 28 days prior to your stay, the remaining balance of your stay will be due 28 days prior to your arrival date. An email reminder will be sent to you at this time requesting payment for the outstanding balance. The reminder email gives you the option to pay the remaining balance by A2A (Internet Banking) or credit or debit card (VISA/Mastercard). If your internet banking payment has not been received within 24 - 48 hours, the remaining balance will automatically be charged to the credit or debit card (VISA/Mastercard) used at the time of booking. Please note: a 2.5% credit or debit card (VISA/Mastercard) payment surcharge is applied to all payments made by credit or debit card (VISA/Mastercard). Credit/Debit Card data is held in a secure and encrypted environment.
1.4 If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.
1.5 Bookings made online within 48 hours of arrival will not be confirmed immediately. Once the campsite has agreed that the booking can be honoured, the guest will be informed by Canopy Camping Escapes and the credit card used for the online booking will be charged the full balance of the stay. Note that there is a 2.5% credit or debit card (VISA/Mastercard) fee.
2.1 Canopy Camping reserves the right to cancel the booking in the event of exceptional or unforeseen circumstances. This right will only be exercised in good faith and in exceptional circumstances such as:
(a) Extreme weather conditions that mean accessing or staying may pose a safety risk for the guest;
(b) Any alteration to the host property which may pose a safety risk for the guest;
(c) Unexpected damage or destruction of the site;
(d) A death in the host families.
Canopy Camping’s liability will be limited to refund of booking cost and under no circumstances shall extend to any other incidental or other costs incurred by the client. In the unlikely event that Canopy Camping must exercise this option it will use its best endeavours to offer either a full refund, or to alter the booking to another date, or site at no additional cost or penalty.
2.2 Your 10% deposit (or 10% of the value of your stay) is non-refundable, however it can be transferred to another booking made within a 12 month period, if your stay is cancelled more than 21 days prior to your arrival.
2.3 Cancellation or date changes by you within 4-21 days of your arrival date will result in 50% of the total cost of your stay being charged. Cancellation or date changes within 3 days of your arrival date will result in 100% of the total cost of your stay being charged.
2.4 Date changes made more than 21 days prior to your original arrival date are allowed without penalty.
3.1 Accommodation is often situated on working farms and there are hazards both natural and man-made. You accept that you enter the property at your own risk to participate in a glamping holiday.
3.2 Participation in activities such as, outdoor baths, climbing trees, walking on the property and any other activity on the property is the responsibility of the Guest and is done so at their own risk.
3.3 Canopy Camping Escapes accept no liability for accident, loss of property or personal injury whilst on your stay.
No pets are allowed unless otherwise specified on the website listing. Most accommodation is situated on working farms and therefore are not suitable for visiting pets.
GST of 15% (where the accommodation is GST-registered) is included in the daily per night cost. A tax receipt will be supplied by Canopy Camping Escapes if requested.
6.1 Guests have the right to occupy the Property for the paid holiday period only.
6.2 Guests are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in the accommodation.
6.3 Guests shall take all reasonable and proper care of the property and its furniture, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.
6.4 Guests are required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next guests. Guests are bound to reimburse the owners for replacement or repair.
6.5 Where the property has not been left in the same state of condition, cleanliness and tidiness as at the commencement of the rental period, the guest will be required to pay an additional cleaning cost of $100.
6.6 Smoking is not permitted anywhere on the property.
6.7 Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner in consultation with Canopy Camping Escapes.