COVID-19 Booking Terms - updated 9 Mar 2022
Our campsites and huts are open and operating safely under the green, orange and red settings within the Covid-19 Protection Framework. However, there will be times over the coming months, where bookings are affected by COVID-19 public health requirements.
Please read our COVID-19 terms outlined below carefully before booking your stay.
1. If you are unable to travel at the time of your stay due to a localised lockdown or boundary restrictions:
You’ll be given the option to move your booking to a later date within 12 months*. You must advise us within 24 hours of the lockdown announcement by emailing [email protected]. If you do not advise us within 24 hours, standard cancellation penalties will apply.
2. If the accommodation you have booked is unable to host you due to a localised lockdown:
You will be entitled to a refund or postponement. We will advise you if this occurs.
3. If you have been required to self-isolate, are awaiting COVID-19 test results or have a positive COVID-19 result at the time of your stay:
You’ll be given the option to move your booking to a later date within 12 months* **. You must advise us as soon as possible by emailing [email protected]. You will be required to provide evidence of a test. Without evidence of a recent test result (positive or negative), standard cancellation penalties will apply.
*If you move your booking to a period that has a higher nightly rate (for example from a Winter period to a Summer period) you must pay the difference in the nightly rate. If you move your booking to a period that has a lower nightly rate, we'll credit you the difference.
**If you notify us within 48 hours of arrival and your booked stay included food, we will retain the cost of the food and transfer the remaining credit to your new date.
We are following Government guidelines under the Covid-19 Protection Framework and the above circumstances are the ONLY circumstances where the COVID-19 terms apply in place of our standard booking and cancellation terms outlined below. For example, we do not offer penalty-free date changes or cancellations in the event that you decide that it is too risky to travel.
If you wish to cancel or postpone your booking to avoid the risk of either contracting COVID-19 or having to self-isolate as a close contact during your trip, make sure you let us know at least 21 days prior to your booking to avoid penalties.
Each of our hosts has made an individual choice about whether or not they require guests to be vaccinated.
If vaccination is required at a particular campsite or hut this will be clearly noted in the summary details of the accommodation at the top of the listing page. It will also be covered in the Frequently Asked Questions (FAQs) on the Canopy Camping website listing page for that accommodation.
Please note, you will need to check the vaccination requirements of the accommodation before booking. Any cancellations made due to vaccination status will be subject to our standard booking and cancellation terms outlined below.
Standard Booking Terms and Conditions
2.1 Canopy Camping reserves the right to cancel the booking in the event of exceptional or unforeseen circumstances. This right will only be exercised in good faith and in exceptional circumstances such as:
(a) Extreme weather conditions that mean accessing or staying may pose a safety risk for the guest;
(b) Any alteration to the host property which may pose a safety risk for the guest;
(c) Unexpected damage or destruction of the site;
(d) A death in the host families.
Canopy Camping’s liability will be limited to refund of booking cost and under no circumstances shall extend to any other incidental or other costs incurred by the client. In the unlikely event that Canopy Camping must exercise this option it will use its best endeavours to offer either a full refund, or to alter the booking to another date, or site at no additional cost or penalty.
2.2 Your 10% deposit (or 10% of the value of your stay) is non-refundable, however it can be transferred to another booking made within a 12 month period, if your stay is cancelled more than 21 days prior to your arrival.
2.3 Cancellation or date changes by you within 4-21 days of your arrival date will result in 50% of the total cost of your stay being charged. Cancellation or date changes within 3 days of your arrival date will result in 100% of the total cost of your stay being charged.
2.4 Date changes made more than 21 days prior to your original arrival date are allowed without penalty.
3.1 Accommodation is often situated on working farms and there are hazards both natural and man-made. You accept that you enter the property at your own risk to participate in a glamping holiday.
3.2 Participation in activities such as, outdoor baths, climbing trees, walking on the property and any other activity on the property is the responsibility of the Guest and is done so at their own risk.
3.3 Canopy Camping Escapes accept no liability for accident, loss of property or personal injury whilst on your stay.
No pets are allowed unless otherwise specified on the website listing. Most accommodation is situated on working farms and therefore are not suitable for visiting pets.
GST of 15% (where the accommodation is GST-registered) is included in the daily per night cost. A tax receipt will be supplied by Canopy Camping Escapes if requested.
6.1 Guests have the right to occupy the Property for the paid holiday period only.
6.2 Guests are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in the accommodation.
6.3 Guests shall take all reasonable and proper care of the property and its furniture, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.
6.4 Guests are required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next guests. Guests are bound to reimburse the owners for replacement or repair.
6.5 Where the property has not been left in the same state of condition, cleanliness and tidiness as at the commencement of the rental period, the guest will be required to pay an additional cleaning cost of $100.
6.6 Smoking is not permitted anywhere on the property.
6.7 Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner in consultation with Canopy Camping Escapes.